At a city council event held in the North of England we used Messenger, our wireless delegate interaction tool, to gather views and ideas for the future of the city.
It was absolutely crucial to the success of the event that attendees felt relaxed and confident enough to provide honest and individual feedback, particularly as many were residents who had never experienced a participation event or conference environment.
Well, there's no better solution for providing that level of relaxation and honesty than a wireless network of laptops and a team of approachable Challenge Factor facilitators. The combination was a real winner, with the facilitators posing questions on living, working and studying in the city, whilst delegates merrily put forward more than 1200 candid, anonymous responses.
The response from the city council is testament to the success of our approach:
“We were delighted to have such a huge response from the attendees, who had simply been invited, along with the rest of the city, to put forward their views for the future. Messenger offers a unique way to create a safe, anonymous and honest forum. We are now digesting all of the feedback to add to the ‘Community Strategy’ so that the people have ownership over the future of their city. Messenger was a fantastic tool for quickly gathering exactly what the people had to say so we can put their thoughts into action”.